Responsible gambling

We want Godz Casino to be a safe, respectful place to play. Gambling should be fun and affordable — never a way to solve financial problems or relieve stress. If you ever feel your play is becoming a worry, there are practical steps you can take and people who can help. Below you will find clear, actionable options for managing play, spotting risks, and getting support.

Our commitment to safer play

Godz Casino supports responsible gambling and provides tools and guidance to help you stay in control. We encourage mindful play, clear decision-making, and open discussion about any concerns. Our staff aim to respond with empathy and confidentiality when you ask for help.

Tools to manage your play

We offer several tools to help you manage how you play. Availability may vary by account and region, and some requests may require verification.

• Deposit limits — set daily, weekly or monthly maximums to control how much you add to your account.
• Loss or wager limits — set caps on total losses or wagers over a selected period.
• Session time limits — limit the length of a single gaming session to encourage breaks.
• Time-outs — short breaks from play that can be applied instantly for cooling off.
• Self-exclusion — longer-term account blocks that prevent you from accessing your account for a chosen period.
• Account verification (KYC) — may be required before withdrawals; keep documents up to date to avoid delays.

Recognising the warning signs

Awareness of early warning signs helps you act before problems escalate. If you notice any of the following, consider using our tools or seeking support.

• Chasing losses or increasing stakes to try to win back money
• Spending more time or money on gambling than intended
• Neglecting work, study, family or social commitments
• Hiding gambling activity from friends or household members
• Feeling anxious, depressed or irritable after gambling
• Using gambling to escape problems or stress

How to set limits

Setting limits is a practical way to keep play under control. Use these simple steps:

• Decide on affordable deposit and loss limits before you start playing.
• Apply limits in your account settings or request them from customer support.
• Choose limits that reflect your budget and commitments — be conservative at first.
• Review limits regularly and adjust only when you can do so responsibly.
• If you find it hard to respect higher limits, lower them or use a time-out or self-exclusion instead.

Self-exclusion and time-outs

If you need a break, use a time-out or self-exclusion. These options are intended to give you space and prevent impulsive decisions.

• Time-outs are short, reversible breaks you can activate immediately.
• Self-exclusion stops access to your account for a longer, pre-defined period and may include blocking marketing contact.
• Self-exclusion applied with Godz Casino restricts access to Godz Casino only; it does not automatically apply to other operators or national registers.
• To request or lift an exclusion, follow the steps in your account settings or contact customer support. Some requests require verification and may include waiting periods.

Getting help and support

Asking for help is a positive and strong step. Support can be emotional, practical and confidential.

If you are in immediate danger or feel at risk of harming yourself, contact local emergency services straight away.

For confidential help and professional support, consider national and local services. In Australia, relevant organisations include Gambling Help Online and Gambler’s Help. Other international resources commonly used include Gamblers Anonymous and organisations providing counselling and peer support. These services offer telephone support, online chat, counselling and self-help tools.

When you contact Godz Casino customer support about responsible gambling, you can ask for:

• Assistance setting limits or activating time-outs/self-exclusion
• Information about account activity and financial transaction history
• Details on available support organisations in your area
• Privacy and confidentiality around your request

Protecting young people and others

Keeping gambling away from minors and vulnerable people is important. Take these steps to limit exposure:

• Use parental controls on devices and gaming platforms.
• Keep payment methods and account credentials private and secure.
• Use device-level app restrictions and safe-search settings where available.
• Talk openly with young people about the risks of gambling and model healthy behaviour.

For friends and family

If you are worried about someone you care about, your support can make a big difference. Try these approaches:

• Start the conversation in a calm, non-judgmental way.
• Focus on behaviours and impacts rather than blaming the person.
• Encourage practical steps: setting limits, contacting support services, or seeking counselling.
• Set boundaries around shared finances and household responsibilities if needed.
• Seek information and support for yourself — friends and family services can help you cope and plan.

FAQs about responsible play

How do I set deposit limits?
You can set limits in your account settings or request them from customer support. Choose daily, weekly or monthly amounts that fit your budget.

What is the difference between a time-out and self-exclusion?
A time-out is a short, temporary break you can reverse. Self-exclusion is a longer block from which reactivation may require a cooling-off period and verification.

Will self-exclusion block me from all gambling sites?
Self-exclusion with Godz Casino blocks access to your account with Godz Casino. It does not automatically apply to other operators or national registers — check local options if you need broader protection.

What help is available in Australia?
If you are in Australia, nationwide and state services such as Gambling Help Online and Gambler’s Help provide confidential support, counselling and practical resources.

Will asking for help affect my privacy?
Requests for responsible gambling support are treated confidentially. Some requests may require identity verification for safety and compliance; our team can explain what is required.

If you would like help setting limits, arranging a time-out or finding support options in your area, please contact customer support through the site. You do not need to face concerns alone — help is available, respectful and confidential.